In today’s industrial and technical environments, businesses must ensure minimal downtime, seamless maintenance processes, and efficient workforce training. However, challenges like machine failures, travel costs, and a shortage of skilled technicians continue to impact productivity and operational efficiency.
Enter Wideum’s Remote Eye and Process Eye—innovative solutions designed to bridge the gap between frontline workers and expert knowledge using augmented reality (AR) and artificial intelligence (AI).
Whether accessed through Vuzix AR Glasses, mobile phones, or tablets, these tools provide real-time collaboration and guided workflows that enhance efficiency, reduce costs, and improve compliance.
Remote Eye: Revolutionising Remote Assistance
Remote Eye is a cutting-edge video collaboration software built for frontline workers. Even in environments with poor internet connectivity, Remote Eye ensures seamless communication and technical support via desktop, mobile, and smart glasses.
Key Features
Real-Time Expert Support – Connect on-site technicians with remote experts instantly for troubleshooting and technical assistance.
Device Agnostic – Works on Vuzix AR Glasses, mobile phones, and tablets, providing flexible support across multiple platforms.
Custom Branding – Offer your clients a white-labelled solution for a premium customer experience (volume dependent).
AI-Powered Speech & Text Translation – Communicate across different languages effortlessly.
Seamless Integration – Connects with your CRM and ERP via API and SSO for streamlined operations.
Cloud-Based or On-Premises Deployment – Choose between cloud hosting or in-house servers to suit your business needs.
No App Required – Simply access via a browser for quick and easy setup.
Enterprise-Grade Security – ISO27001-certified cybersecurity ensures data protection.
What Problems Does Remote Eye Solve?
Reduces Downtime – Resolve technical issues without waiting for experts to travel on-site.
Cuts Travel Costs – Minimise the need for engineers and specialists to be physically present.
Addresses Technical Staff Shortages – Empower your existing workforce with instant expert guidance, reducing reliance on large technical teams.
Process Eye: AI-Driven Step-by-Step Guidance for Inspections and Maintenance
For industries reliant on strict compliance, quality control, and detailed inspections, Process Eye transforms traditional maintenance manuals into intelligent, step-by-step task guides.
Key Features
AI-Powered Guidance – Step-by-step workflows ensure tasks are executed correctly.
AR Support – Enhance task execution with augmented reality overlays via Vuzix AR Glasses, mobile, or tablet.
Full Traceability & Compliance Control – Track every step of an inspection or maintenance process for auditing and compliance.
Offline Functionality – Operates with or without an internet connection, ensuring continued operation in remote areas.
Seamless System Integration – Connects with existing ERP, CRM, or asset management systems via API and SSO.
Cloud or On-Premises Hosting – Flexibility to host on your own servers or in the cloud.
Enterprise-Level Security – Certified with ISO27001 to ensure the highest standards of cybersecurity.
What Problems Does Process Eye Solve?
Eliminates Human Error – AI ensures correct execution of maintenance and inspection tasks.
Provides Complete Traceability – Every step is logged for quality assurance and regulatory compliance.
Accelerates Workforce Autonomy – Helps new technicians get up to speed faster, reducing dependency on senior engineers.
How Wideum and Vuzix AR Glasses Enhance Efficiency
While Wideum’s software is fully functional on mobile and tablet devices, pairing it with Vuzix AR Glasses unlocks hands-free capabilities, allowing workers to:
🔹 Perform tasks without needing to hold a device.
🔹 Access step-by-step instructions in their field of vision.
🔹 Engage in remote support calls while working on machinery.
🔹 Scan and interact with on-screen overlays for real-time assistance.
By integrating Wideum’s Remote Eye and Process Eye with Vuzix AR technology, businesses can create a future-proof digital workforce, optimising efficiency, reducing costs, and improving operational accuracy.
Transform Your Workforce with Wideum and AR Technology
The future of remote collaboration and guided workflows is here. Whether through mobile devices, tablets, or Vuzix AR Glasses, Wideum’s Remote Eye and Process Eye provide businesses with a smarter, faster, and more efficient way to support frontline workers, reduce downtime, and improve compliance.