Trends And Challenges Facing The Healthcare Market
Patient Experience
Patients are becoming savvier and have higher expectations of what excellent care looks like – and it goes far beyond an office visit or a single hospital stay. Healthcare providers are expected to deliver care to patients the way they want it, and their reputation depends on it.
“58% of Gen Z, Millennials, and Gen Xer’s say responsiveness to follow-up questions via email or phone outside of the appointment is critically or very important to their overall satisfaction.”.
“55% of patients say convenient communications were among the most important factors when it comes to a good patient experience.”.
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